At Mad Capper, we aim to provide top-notch service by organizing, prioritizing, and resolving requests efficiently. Here’s a guide on the best ways to submit support tickets, helping us help you faster.

Best Communication Channels for Quick Assistance:

• Slack: For quick questions or urgent matters that don’t require formal support. For ticket-related issues, please submit them through our preferred methods below.
• Email: Ideal for sales, billing, or detailed inquiries.
• Chat Widget (in ScoreBig software): For app-related questions. Our 24/7 team can handle these, and they’ll forward anything complex to us.
• Phone: You can always call or text us at:
  • Mad Capper: (818) 254-9554
• Zoom: For hands-on support, schedule a meeting with Matthew (sales/strategy) or Derick (operations/tech support).

Best Practices for Submitting Support Tickets:

To get your requests processed efficiently, please follow these steps:

1. Create a Ticket on the Website
   • The fastest way to submit a ticket is through our website:
   • https://www.madcappermarketing.com/support/. This method ensures that your request is logged directly in our system for prompt attention.
2. Create a Ticket via Email
   • If you prefer email, send your request to [email protected]. We’ll create a support ticket for you and respond as soon as possible. When submitting via email, avoid CC’ing the entire team unless it’s an urgent matter.
3. Create a Ticket via Slack
   • If you need to use Slack, title the main thread with your objective and provide context in the body. Use subthreads to keep communication organized by topic.